Basic Mediation Skills

Mediation skills can be used almost anywhere:

Dealing with clients or customers, sorting out disagreements between colleagues, or resolving tensions between family or friends.

The Basic Mediation Skills Course is designed to give people the confidence to step forward and get involved.

Mediation is a practical process that looks to find ways of working things out together.

It works by:

• Ensuring Everyone has their say
• Promoting active listening
• Encouraging mutual understanding
• Building on common ground
• Coming to clear decisions

Success happens when people feel listend to and respected.

Training material includes:

• An understanding of how conflict arises
• Recognising how we react to conflict situations
• Identifying core mediation skills and behaviours
• A simple 5-step mediation framework
• Opportunities to put theory into practice.

All trainers are experienced mediators.

Managing Conflict:

This course focuses on the core principles and skills of how to handle difficult conversations.

The training balances instructional material with an opportunity to put these skills into practice.

The training is designed to help participants:

• Assess their personal level of conflict competence
• Become more comfortable and confident in conflict situations
• Learn to turn difficult conversations into productive dialogues
• Reduce the negative impact of conflict on themselves and their organisations

These courses  can be done in either half-day or full-day formats.  The course can be tailored to meet the specific needs of participants.

We also offer the possibility of a half-day follow up.  This is an opportunity to reflect on your practice and deal with any questions or issues that have come up since the initial training.